FAQ

Q. Do you accept new patients?

A. As new patients you are very welcomed in our practice. Please be aware your first visit may take up to an hour for our comprehensive examination.

This is the opportunity for us to make a thorough examination of your mouth, which includes:

  • Reviewing your medical and dental history
  • Listening to your concerns
  • Checking your gums and teeth
  • Checking your bite
  • Checking your jaw joint function
  • Oral cancer screening
  • Charting your teeth and shade
  • Taking X-rays
  • Discussing findings and treatment plans

 

Q. Do you accept Medicare patients?

A. We do accept Medicare patients if you have been referred by your doctor to our practice.

Please note that we do not bulk bill which means we will charge you our regular fee on the day of treatment and you will be able to claim your rebate through Medicare.

Q. Do you process health fund claims in your practice?

A. For your convenience we can claim your health fund rebate on the spot so all you have to take care of on the day is the gap payment.

The amount of rebate paid by your health fund will depend on the level of cover that you have taken out with your health insurance company.

Q. What kind of payment methods do you accept?

A. We accept a wide range of payment methods including cash, EFTPOS, VISA, Mastercard and American Express. We do not surcharge merchant fee with any credit card payments.

Q. How often should I go for my check up and clean?

A. We recommend that you have your check up and clean every six months to allow early detection of dental decay and gum disease which means treatment is simple and less costly.

At Macarthur Dental, our Continuing Care Program makes it easier for our patients to return for their regular 6 monthly visit.

Q. Do you send a confirmation for my appointment?

A. It is our practice protocol to send a courtesy confirmation between 24 to 48 hours via SMS and/or phone call prior to your appointment. However, we may at times not be able to reach you.

As this appointment time is reserved exclusively for your treatment it remains your responsibility to attend or reschedule with at least 24 hours notice.

Q. What is your cancellation policy?

A. If you need to cancel your appointment, please call us on 02 4625 7651 at least 24 hours in advance. Failure to do so will result in a cancellation charge.

Q. Which dental laboratory do you use?

A. We have chosen Race Dental Laboratory for all our crown and bridge work.

Race has been servicing the dental industry for over 70 years and is one of the most reputable and largest dental laboratories in Sydney.

They are well known for their highly skilled workmanship and quality materials.

Q. What is Zoom!?

A. Zoom! is a teeth whitening procedure.

For more information click here.

Q. Where can I find further information?

A. For more interesting information please visit the Australian Dental Association